The satisfaction of our customers is the key for the long-term success of our company. Therefore, our actions are designed for the improvement of the already high quality of our products and our service.
All new and further developments of products start with an in-depth knowledge of our customer’s requirements and requests, which we consistently implement into innovative and attractive products.
Customer enquiries are answered promptly and competently, the processing of orders is done quickly and reliably. All business processes and communication with our customers are handled confidentially. Complaints are quickly registered by our customer service and comprehensively processed without delay.
Our processes are reviewed on a regular basis and constantly improved through internal and external audits.
Eurofins GeneScan Technologies is certified according to ISO 9001:2015 (download ISO 9001:2015 certificate).